Applicable to the Hyra website, Hyra Portal web and mobile applications, and all related services

1. Introduction

This Privacy Policy explains how Hyra (“we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you use:

• the Hyra website
   

• the Hyra Portal web and mobile applications
   

• Hyra services accessed via email, phone, or SMS
   

Hyra is committed to ensuring that your privacy is protected. Any information by which you can be identified will only be used in accordance with this policy.

We may update this policy from time to time. You should review this page periodically to ensure you are satisfied with any changes.

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2. Information We Collect

We may collect and process the following information.

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2.1 Personal and Business Information

• Name
   

• Email address and other contact details
   

• Postcode and country
   

• Company name, trading name, and nature of business
   

2.2 Identity and Compliance Information

• Proof of identity
   

• Proof of address
   

This information is required to comply with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements.

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2.3 Communications

• Emails, phone calls, and SMS messages sent to or received from Hyra
   

• Support and account-related correspondence
   

2.4 Technical and Usage Information

• Authentication and session data
   

• Time zone and regional settings
   

• Internal usage and system logs

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3. Authentication and Account Security

Access to Hyra services, including the website and Hyra Portal web and mobile applications, requires a registered user account.

Users authenticate using an email address and password associated with their Hyra account. Account registration and identity verification are performed through Hyra’s onboarding processes and are not completed directly within the mobile application.

Hyra uses authentication credentials solely to:

• Verify user identity
   

• Prevent unauthorised access
   

• Maintain account security
   

Authentication data is processed securely and is not used for marketing or profiling purposes.

Users are responsible for maintaining the confidentiality of their login credentials. Hyra recommends using strong, unique passwords and notifying us immediately of any unauthorised access or suspected security breach.

Hyra may implement additional security measures, such as account monitoring or access controls, to protect user accounts and prevent misuse.

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4. How We Use Your Information

The information you provide is used only for the purposes for which it is collected, including:

• Creating and managing your account
   

• Providing and operating Hyra services
   

• Internal record keeping
   

• Billing, invoicing, and account notifications
   

• Customer support and communications
   

• Improving our products and services
   

• Complying with legal, regulatory, AML, and KYC obligations
   

We do not sell or rent personal information to third parties.

 

5. Marketing Communications

We may periodically send promotional emails about new products, special offers, or other information we believe may be of interest.

You may opt out of marketing emails at any time by using the “unsubscribe” link in the email.

You cannot opt out of essential service communications, including billing notifications, compliance notices, and account or subscription-related messages.

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6. Sharing of Your Information

We may share personal information only with:

• Infrastructure, hosting, and communication service providers
   

• Identity verification, compliance, or credit-check providers acting on our behalf
   

• Legal or regulatory authorities where required by law
   

All third parties are required to handle data securely and in accordance with applicable data protection laws.

7. Payments and Financial Information

We do not store any of your payment or credit card information on our servers. The data is encrypted and securely stored by an independent company, Chargebee, which provides payment-processing services for Hyra. Please review the Chargebee Security Policies & Procedures for more information.

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8. Data Security

We are committed to ensuring that your information is secure. Measures include:

• SSL/TLS encryption for data transmitted between your device and our servers
   

• Secure databases and access controls
   

Appropriate physical, electronic, and managerial safeguards.

9. Cookies and Tracking (Website)

Cookies are small files placed on your device to help analyse web traffic and improve your experience.

We use cookies to:

• Enable core website functionality
   

• Remember session information
   

• Analyse marketing page performance, such as conversions and design testing
   

You can choose to accept or decline cookies through your browser settings. Declining cookies may limit some website functionality.

We do not use cookies to spy on users or invade privacy.

10. Mobile App Permissions

The Hyra Portal mobile app may request permissions, such as notifications, camera access, photo access, or location data, only where necessary to provide specific features.

Permissions are requested at runtime and used solely for their stated purpose.

11. Law Enforcement and Legal Obligations
Hyra may work with law enforcement authorities to investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to physical safety, or violations of our Terms and Conditions.

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12. International Data Transfers

If you use Hyra services outside the European Union, your information may be transferred to and processed within the EU or other jurisdictions.

Where applicable, such transfers are protected under the General Data Protection Regulation (GDPR) or equivalent safeguards.

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13. Links to Other Websites

Our website or services may contain links to third-party websites. Once you leave our site, we have no control over how those websites collect or use your information.

You should review the privacy policies of any third-party websites you visit.

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14. Your Rights and Controlling Your Information

You have the right to:

• Request access to your personal data
   

• Request correction of inaccurate or incomplete data
   

• Request deletion of your data
   

• Object to or restrict certain processing
   

Requests may require proof of identity.

Where a request is manifestly unfounded or excessive, particularly if repetitive, we may charge a reasonable administrative fee.

Information will generally be provided within one month, with possible extensions for complex requests.

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15. Contact Us

If you believe that any information we hold about you is incorrect or incomplete, or if you have privacy-related questions, please contact:

Email: sales@hyrauk.com

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Last updated: Feb 5th, 2026